Data Deletion Instructions

1. Which situation applies to you

Flowenix is an automation agency. Most personal data that passes through our systems belongs to another business that hired us — so the steps differ depending on how your data reached us.

(a) You messaged a business through a system we operate. If you sent or received WhatsApp, Messenger, or Instagram messages with a company that uses an automation we built, that company is the data controller and we act only on its instructions. When you contact us, we will delete your data from the systems we operate on that company's behalf, and forward your request to the company so it can also delete the data held in its own records. We will tell you who that company is and confirm that we have passed the request on.

(b) You contacted Flowenix directly. If you subscribed to our newsletter, sent us an enquiry, booked a call, or engaged us as a client, we are the data controller for that data and will delete it ourselves.

If you are not sure which applies, just send the request — we will work it out and tell you.

2. How to submit a deletion request

Email support@flowenix.com with the subject line "Data Deletion Request", and include whichever of the following you can:

• The phone number, email address, or account handle you used — this is what lets us find your data
• The name of the business you were messaging, if your request relates to a WhatsApp, Messenger, or Instagram conversation
• The approximate date of your last contact
• Whether you want everything deleted, or only a specific item (for example, only your newsletter subscription)

We may ask you for one additional piece of information to confirm the request genuinely comes from you. We will not ask you for a password, a payment card, or any identity document.

3. What happens next

• We acknowledge your request by email, normally within a few business days
• We locate and delete the data, and instruct any provider processing it on our behalf to do the same
• We complete the request within 30 days, and tell you if we need longer and why
• We confirm in writing what was deleted, and — where situation (a) applies — which business we forwarded your request to

4. Data we may be required to keep

In a small number of cases the law requires us to retain certain records even after a deletion request — most commonly invoices and accounting records that tax law obliges us to keep for a set period. Where that applies, we will tell you what was retained and why. Data kept for that reason is not used for any other purpose, and is deleted once the legal retention period ends.

Message content held by Meta itself — as opposed to in systems we operate — is deleted according to Meta's own platform retention policy, which applies independently of our systems.

5. If you only want to stop receiving emails

You do not need a full deletion request to come off our mailing list. Use the unsubscribe link in any email we send you, or our Unsubscribe page, which takes effect immediately.

6. Your other rights

Deletion is one of several rights you may have over your data — alongside access, correction, portability, and objection. These are described in full in our Privacy Policy. Where we process data on behalf of a client, our Data Processing Addendum governs how we handle it. If you are unhappy with how we have handled your request, you may lodge a complaint with the data protection authority in your country of residence or work.

7. Contact

Email: support@flowenix.com
Flowenix LLC, a Delaware limited liability company
Website: www.flowenix.com